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  1. USMBOK: Universal Service Management Body of Knowledge (USMBOK)

    USMBOK: The definitive body of knowledge (BOK) for the service management professional and gateway to best practices and key performance measures.
    certification3
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    Help Desk2
    ITIL2
    Financial Management2
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    ITSM1
    COBIT1
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    ISO 20001
    Availability Management1
    Continuity Management1
    Business Relationship Manager1
    Impact Management1
    Service lifecycle1

    www.usmbok.org - 2009-04-10

  2. ITIL Refresh

    Der Weblog rund um ITIL (IT Infrastructure Library) und ITSM (IT Service Management)
    Service6
    Management5
    Security4
    Links4
    Open Source4
    Outsourcing3
    Change3
    Library3
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    Buch2
    Infrastructure2
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    Incident1
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    COBIT1
    Service Desk1
    Service Delivery1
    MOF1
    Servicedesk1
    Service Support1
    Microsoft Operations Framework1
    Service Continuity1

    www.itil-blog.de - 2009-04-09

itsm1 incident management1 itil2 change management2 consulting5 it governance1 configuration2 management5 it service management1 configuration management1 software7

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